Jigsaw Puzzle by Numbers FAQ

Here's a list of frequently asked questions about the Jigsaw Puzzle by Numbers app. Pick the one you are most interested in and follow the guidelines. If you have other questions, contact us at jigsaw.puzzle@crimsonpine.com.

I'm having a problem with the app. What should I do?

We will need some specific information about the problem you are facing to be able to help you. Sometimes, the app may freeze or crash, but those issues have various forms and causes.

Information needed:

Your device model and type
The operating system and version (iOS or Android with version number)
The version of the app installed
Problem description with as much detail as possible
A screenshot or video recording (highly appreciated)
Your USER ID (found in Options screen, use "Copy to clipboard" button)
Any additional relevant information

How can I change my Privacy Settings?

You can manage privacy preferences through the Options screen. You can change how your personal data is used by selecting "Manage options."

What vendors can do:

Match and combine data from other sources
Link different devices
Identify devices based on automatically transmitted information
Use precise geolocation data (requires consent)

For more information, read our Privacy Policy.

What are "coins" and how can I use them?

Coins are the premium currency for unlocking puzzles and collections in the app.

How can I earn coins?

Watch rewarding ads for up to 60 coins per session. You can also collect individual coins that appear randomly during gameplay. Make sure to watch ads completely to receive your reward. You start with 80 coins in your initial wallet.

How do I buy puzzles?

Each puzzle costs 50 coins to unlock. You can also purchase coin packages through the in-game Coin shop.

How can I reset a completed puzzle?

You can solve completed puzzles again by selecting the puzzle and tapping the "RESET" button to clear your progress.

How can I restore my lost progress?

Requirements:

Latest app version installed
Internet connection active
Facebook account login

Steps:

Ensure your Facebook login is current
Tap the "Cloud login" button (upper right corner)
Select the blue "Sign In" button
Wait for cloud synchronization
Progress restores within seconds

If problems persist, contact jigsaw.puzzle@crimsonpine.com with your User ID.